DEFINE Pilates Studio Policies

DEFINE'S STUDIO POLICIES:

Grip socks are to be worn during class with no exceptions, this helps reduce the potential for foot slippage and maintains good hygiene practices. And don’t worry, if you forget yours there are socks that can be purchased in studio.
All members must be 18 years of age or older to attend group classes unless Parent/Legal Guardian signs
No sunscreen, lotions and or oils to be worn in the studio prior to class, this is to prevent unnecessary wear and tear to the leather on the equipment.
DEFINE is an intimate studio, we want to make sure each member receives the best experience possible. Thus, all members will be expected to pre-book themselves into available classes online via mobile app or website to ensure you will have a spot in class. Late cancels (less than 12 hours prior to scheduled class time) or no shows will result in a fee of $25 to your account and will be charged on the next billing cycle as stated in your agreement. There are no exceptions.
In order to keep class interruptions to a minimum there is a 5 minute rule, if you are more than 5 minutes late for your scheduled class you will be considered a no show and will not be allowed to participate in class. We want you and all class attendees to receive the best 50 minute class with no interruptions and your safety is our number one priority.
We ask that you only bring water into the studio to avoid spills, we want to ensure a clean and aesthetically pleasing studio at all times.
All equipment used during class must be cleaned by the member after each class, disinfectant wipes will be provided by DEFINE.
If you are ill, getting over an illness that is contagious and/or starting to feel ill, we ask that you please stay home and contact the studio directly to cancel your class. If staff believes you are ill DEFINE Pilates reserves the right to ask you to reschedule for another day at no charge.
Cubbies are provided for members’ personal belongings to avoid others from tripping/falling in the studio. Please keep personal belongings you bring into the studio to a minimum.
Cell phones and Apple Watches/Smart watches must be silent or on vibrate once in the studio and left in the cubbies. * there are exceptions and should be discussed with your instructor prior to class starting*
Each membership is specific to only the individual named on the membership agreement and who has signed a waiver. One individual membership cannot be shared or transferred to another person(s).
No solicitation allowed, we are all here to enjoy our workouts.
Be kind and courteous!